FAQ | UINTRIGUED

Please review FAQ asked by customers before purchasing.

If you have any other questions please contact support@uintrigued.com

WHERE IS MY ORDER?

Once you placed your order all tracking and shipping status are emailed. Please check your spam and junk folders regarding your order status.

WHEN WILL YOU RESTOCK ITEMS SOLD OUT?

For items sold out, please follow our social media to get the latest restock by turning on post notifications. Please also select the option to be notified when an item is restocked. Not all items that sell out will be restocked. If the item is no longer being manufactured or sold.

CAN I EXCHANGE AN ITEM?

If you not satisfied with your purchase you can exchange the item for another item of your choosing of equal value. Item must be in original packaging, unworn, with tags attached. Exchanges are to be requested within 48 hrs of package delivery. Customer will also be responsible for shipping of the exchange item. If you don't want to exchange for another item, then customer will receive a store credit.

CAN I CANCEL MY ORDER?

Once you place an order you can cancel the order within 24 hrs.

WHY DID I RECEIVE A EMAIL REGARDING MY ORDER?

If an item is sold out due to high demand, item priced incorrectly during inventory upload or anything technicality which is rare but does happen. You'll receive a notification regarding the changes to the order. If the order contains multiple items those items will be dispatch for shipping. Any item that has been removed from order will receive a refund to original payment method. 

You may also receive an email regarding your order if there's a billing issue related to mailing address cannot be verified which can cause your order to become cancelled.

HOW DO I REQUEST RETURN/EXCHANGE ?

To Start A Return or Exchange click here: https://www.uintrigued.com/a/return   if you're not happy with your purchase you can request an exchange or receive a store credit. 

WHEN WILL MY STORE CREDIT BE AVAILABLE?

Once your item has been return and processed. Store Credit are issued within 1-7 Business days of order being processed.

REFUNDS!!!!!!

Refunds are ONLY issued for items not fulfilled. Which entails it never shipped or wasn't available to be shipped or a technicality occurred resulting in a refund to customer original payment method. Refunds are processed same day. Time to receive depends upon the bank.

DO YOUR CLOTHES RUN TRUE TO SIZE?

Please read product description or check sizing chart. Some items may run small and will be noted within the description of the item.